Terms and Conditions

WELCOME

Soul Voyager is a curated marketplace for retreats, holistic experiences and spiritual journeys. We connect travelers with hosts and support bookings, payments and customer care.

These Terms govern your use of the platform. If anything is unclear, contact us at legal@soulvoyager.net.

If you live in the European Union, the mandatory consumer protections of your country remain fully applicable whenever they are more favorable to you.

WHO WE ARE

1. Soul Voyager GmbH

Soul Voyager GmbH operates www.soulvoyager.net from c/o Engelstrasse 52, 8004 Zurich, Switzerland.

Legal requests: legal@soulvoyager.net. Customer support and cancellations: support@soulvoyager.net.

2. Key definitions

Platform means the Soul Voyager website, apps and digital channels.

Traveler means the person booking an Experience through the platform. You must be at least 18 years old and legally capable.

Host means the guide, facilitator, venue, teacher or provider who publishes and runs an Experience.

Experience means the retreat, course, workshop, holistic program or spiritual journey booked through the platform.

Deposit means the first 30% of the price paid at booking. Balance means the remaining 70%, paid according to the Host's selected method.

HOW THE PLATFORM WORKS

3. We are an intermediary

Soul Voyager connects Travelers and Hosts. We do not organize or conduct the Experiences. The Host is commercially, fiscally and legally responsible for the Experience.

We curate Hosts carefully, manage the booking flow and payments through Stripe, answer complaints within 5 business days and help mediate disputes.

4. Registration and access

You must provide accurate information, keep your account secure and make sure the Experience is compatible with your health and personal circumstances.

Hosts must complete our curation process, identity checks, fiscal information and Stripe Connect onboarding before publishing Experiences.

PAYMENTS

5. Price and payment structure

The final Experience price is shown before booking. The checkout separates the Experience price from Stripe technical processing fees where applicable.

The booking is normally split between a deposit paid online and a balance paid later, either directly to the Host or through the platform if the Host enables online balance payment.

6. Invoices and receipts

The Host is responsible for fiscal invoicing or receipts for the Experience according to the law of the country where the Experience takes place.

Soul Voyager may issue payment confirmations for online transactions and invoices its intermediation commission to the Host.

CANCELLATIONS AND REFUNDS

7. Traveler cancellation

You can cancel by contacting support@soulvoyager.net or through your account area when available. Stripe processing fees are technical costs and are not refundable when Stripe does not return them to us.

8. Host cancellation

If the Host cancels for reasons other than force majeure, we refund the online amounts due within 7 business days where technically possible and may offer alternatives or platform credit.

9. Force majeure

Unforeseeable and unavoidable events such as declared pandemics, natural disasters, wars, government travel bans or critical infrastructure failures may suspend the standard cancellation rules.

Requests must be sent to legal@soulvoyager.net within 48 hours with verifiable official documentation.

TRUST, CONTENT AND REVIEWS

10. No platform bypass

Travelers and Hosts agree not to complete direct bookings outside the platform when the relationship originated on Soul Voyager. This commitment lasts 18 months from the first platform contact.

11. Content and reviews

You must only upload content you are entitled to use. Reviews must be truthful, based on direct experience and respectful. Illegal, defamatory or abusive content may be removed.

12. Conduct during Experiences

By joining an Experience, you agree to follow the Soul Voyager Code of Ethics, the Host's reasonable conduct rules and the laws of the destination.

TRANSPARENCY, AI AND DISPUTES

13. Ranking and AI

Search ranking may consider listing quality, relevance, availability, reviews, Host responsiveness and editorial curation. Paid placements, if any, are clearly identified.

AI tools may support recommendations, fraud detection and support triage, but decisions significantly affecting your rights are not made solely by automated systems.

14. Complaints, law and forum

Complaints: support@soulvoyager.net. Illegal content notices or legal matters: legal@soulvoyager.net.

These Terms are governed by Swiss law. We first seek an amicable resolution within 30 days. If unresolved, the competent forum is Zurich, without prejudice to mandatory consumer rights.

Version 8.0 - May 2026 | Soul Voyager GmbH | legal@soulvoyager.net